Job Details

911 Dispatcher Trainee

Pay Range: $20.76 - $32.09 Hourly Rate: $43,346.88 - $67,003.92 Annual Rate: Non-Exempt

This posting will be used to fill a current vacancy in the 911 Communications Center in the Operations Division of the Police Department within the City of Oklahoma City and is under the direction of an immediate supervisor. An eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Dispatcher Trainee serves as the telephone communication link between the calling party and units in the field. Essential job functions include accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor.

The incumbent is hired as 911 Dispatcher Trainee. Upon successful completion of the training and probationary period, the incumbent is eligible for promotion to 911 Dispatcher I. 911 Dispatcher Trainees receive four (4) weeks of classroom instruction/training on the telecommunications equipment and procedures and will spend the remainder of the probationary period receiving on-the-job training under close supervision.

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information. Skill in verbal communications utilizing tact and diplomacy. Skill in recording information accurately. Skill in operating two-way radios and multi-line telephone systems. Skill in making quick and accurate decisions. Ability to remain calm in emergency situations. Willingness to maintain confidentiality.

One City, One Team (Teamwork/Team Oriented) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; participates willingly and effectively as a team lead or team member; builds consensus; fosters team commitment, spirit, pride, and trust; collaborates with others to accomplish goals and objectives and achieve results; expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; actively listens, clarifies information as needed; shares information, resources and solutions across departments; asks for help early and offers it often; collaborates across teams before decisions are made.

Service First (Customer Centric) Demonstrates commitment to public service; serves and satisfies internal and external customers in a timely and effective manner; establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; supports the Department/City's mission; develops and executes strategies with the customer in mind; acts quickly and follows through until the job is complete; serves everyone with genuine respect, diligence and professionalism; makes decisions with the people we serve in mind.

Respect Always (Conduct) Conducts oneself with the utmost integrity and professionalism; demonstrates humility; encourages people to share their perspectives, ideas, and opinions; makes decisions based on a sense of shared purpose; takes responsibility for actions and decisions; resilient; leans in to challenges and problems with creative solutions; speaks up and challenges the status quo; relies on the character, ability, strength, truth, and transparency of others and the organization; listens with curiosity and speaks with care; embraces different perspectives and lived experiences; gives feedback constructively and receives it openly.

Own the Outcome (Execution and Results) Sets well-defined and realistic goals and high standards of performance for self or self and others; displays a high level of initiative, effort, and commitment toward performing work; completes assignments in a thorough, accurate, and timely manner, and delivers results; works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; demonstrates understanding of all aspects of the job (as specified on the approved job description) and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; takes initiative to fix it or escalates issues; follows through on commitments; speaks up when accountability is missing.

Keep Getting Better (Workplace Standards) Takes meal periods and breaks according to policy; ensures sick leave usage does not negatively impact productivity of work unit; notifies supervisor of unscheduled absences; accepts suggestions and supervision with a positive approach; completes work timely and correctly; takes time to reflect and act on what is working and what is not; learns from mistakes without blaming; supports self and other's development and growth.

Safety Complies with all safety policies and practices; promotes a safe work environment; participates in safety meetings; current on completion of safety trainings.

Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit. Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment. Subject to frequent stress from high activity levels and the nature of calls received. Required to work shifts including nights, weekends, and holidays. Subject to shift assignment changes. Subject to 24-hour emergency call.

Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc. Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors. Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc. Subject to sitting, telephone usage, etc., for prolonged periods of time.

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 90 days from the date of the final selection procedure and will be used to fill future vacancies.

City employees are required to receive pay electronically, either via direct deposit or pay card.

If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded "Not Eligible," "Eligible 3," or "Conditional," you will need to request a review of your rehire status through the Human Resources Department's Employee and Labor Relations Division.

Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants.

If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the links below:

AFSCME CBA Addendum C: Drug and Alcohol Testing Policy

If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test.

If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination.

The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (