Job Details

Contact Government Services (CGS) is hiring Customer Service Representatives to support a large Federal agency's customer support initiative. This entry-level, full-time role offers $15–$16/hour plus a comprehensive benefits package including health insurance, 401(k), paid time off, and life insurance.The successful candidate will respond to public inquiries via phone and email, follow standard operating procedures, and document communications in CGS systems while contributing to government innovation.Job Title: Customer Service RepresentativeEmployer: Contact Government Services, LLC (CGS)Location: Remote (based in Oklahoma City, OK)Pay: $15–$16/hourJob Type: Full-Time, Entry LevelDepartment: Customer ServiceKey Responsibilities Reply to calls and emails from the publicUse knowledge base and SOPs to answer customer requestsDocument communications in company databaseFollow policies, procedures, and regulationsCandidate Requirements Fluent in English and/or Spanish (written and verbal)High School diploma or GEDAbility to obtain Public Trust Security clearance (includes credit check and background investigation)Preferred Ability to navigate content management systems and related applicationsStrong written and verbal communication skillsExcellent customer service, dependability, and time management skillsKeyboarding proficiency (40+ words per minute)Competitive pay ($15–$16/hour)Health, dental, and vision insuranceLife insuranceFlexible spending accounts (health, dependent care, commuter)Paid time off and state/federal holiday observanceAbout Contact Government Services (CGS) CGS simplifies and enhances government bureaucracy through the optimization of human, technical, and financial resources. Combining cutting-edge technology with world-class personnel, CGS delivers customized solutions to federal clients. The company values honesty, professionalism, and quality work, fostering employee growth through learning opportunities and a supportive environment.Highlight your language proficiency and customer service experience.Shortlisted candidates will undergo background checks for Public Trust clearance.#J-18808-Ljbffr