Job Details

First Hospitality Group - 5101 North Pennsylvania Avenue - Responsibilities: Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.; Escort guests to their rooms upon arrival, providing a brief orientation of the hotel and its amenities to enhance the guest experience.; Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.; Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.; Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.