Job Details

Recovery Specialist

The Recovery Specialist is responsible for managing claims including billing, collections, and adjustments. This role partners with internal Sales and Operations teams and works with customers and insurance carriers to resolve claims over the phone and through email.

We expect the starting wage to be around $16.85 per hour with the opportunity for incentives. The department currently rotates being onsite and remote on a weekly basis.

What You'll Do:

• Contact accounts to resolve outstanding claims quickly and accurately.
• Research and document collection activities.
• Follow processes for account reviews and customer contacts.
• Partner with departments to address unique or sensitive account issues.
• Other duties as assigned.

What We're Looking For:

• One year Credit and Collection experience or one year of auto insurance claims experience
• High School or equivalent
• Basic working knowledge of Microsoft programs, specifically Word, Excel, and Access
• Strong verbal and written communication skills
• Excellent customer service and telephone skills/experience
• Excellent organizational skills and ability to handle multiple tasks
• Strong attention to detail
• Ability to work independently and as part of a team

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran