Job Details

Salary: $18.16 Hourly
Location : Yukon, OK
Job Type: Full-Time
Job Number: 202400064
Department: Utility Billing
Opening Date: 01/28/2026
Closing Date: 3/31/2026 11:59 PM Central

Description

GENERAL DESCRIPTION OF POSITION
Greet and assist utility customers contacting the department, including but no limited to, start or stop service, make a payment, transfer service, enroll in or cancel bank draft, enroll in or cancel paperless billing, online credit card payments, questions about their bill, update customer information, leak adjustments, fire hydrant rentals. Must have good professional customer service skills, Additionally, verify and receipt funds brought to department from various departments, in accordance with City Treasurer's procedures. Answer incoming phone calls and assist as necessary. Return calls to customers with account information and/or work order results.
Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receipt utility customer payments
2. Answer and assist incoming phone calls
3. Verify and receipt monies collected by other departments
4. Return calls to customers with work order results.
5. Create new customer accounts, issue work orders
6. Provide professional customer service at the front counter or window
7. Perform any other related duties as required or assigned
Typical Qualifications

EDUCATION AND EXPERIENCE
High school or GED, and/or on the job education in a specific skill area; related experience and/or training, however acquired
COMMUNICATION SKILLS
Skill in verbal and written communication.
MATHEMATICAL SKILLS
Skill in practical situations
CRITICAL THINKING SKILLS
Skill in problem-solving
This is a summary of benefits for all General Employees. FOP and IAFF members do receive some of these benefits, but are governed by their individual CBA contracts and benefits.

Accidental Death/Dismemberment & Life Insurance:
The City pays 100% of this benefit premium. Life insurance is your salary rounded
to the next $1,000. Short-term disability is also part of this benefit.
Birthday Check:
40 hours pay for the week and a day off for your birthday during the pay period.
CDL License Incentive:
$ 250.00 - $ 500.00 - Paid in September of each year.
College Degree Incentive:
Associates Degree - $ 800.00 Annually
Bachelors Degree - $ 1,400.00 Annually
Masters Degree - $ 2,000.00 Annually
Certification Pay* - $ 800.00 Annually
*City Manager Approval-must require CEU's to maintain.
Health/Dental Insurance:
The employer will pay 100% of full-time employees health and dental
coverage. You may add dependents to your health insurance at your
cost. Your benefits begin the 1st of the month after hire date.
Holidays:
General full-time employees receive 13 paid holidays per year. These are
to be taken as directed by City of Yukon policy.
Longevity:
Full-time employees - $16.00 per month after your 4th year of service,
Retirement:
General employees - The City has a Defined Contribution Plan. The employee
must contribute 5% per check to this plan and for 2025-2026 the City will contribute
17.36% per pay check toward your retirement. The vesting period is 7 years.
This deduction starts the 1st of the month after 90 days.
Share the Savings:
If you choose not to cover you and/or your dependent(s) on the City's insurance,
we will compensate you. (must have eligible dependents with proof of other
coverage) General employees - $ 235.00 per quarter.
Sick Leave:
General employees earn 8 hours per month.
You are not eligible to use earned leave until you have completed 6 continuous
months of employment.
Vacation Leave:
General employees earn 8 hours per month the first 9 years of employment.
You are not eligible to use earned leave until you have completed 6 continuous
months of employment.
Water License Incentive:
$ 25.00 - $ 100.00 - Paid in March of each year.

NOTE: We require mandatory direct deposit of payroll funds. Your banking arrangements must be in place prior to your hire date.