Job Details

Operations Specialist I

Operations Specialist I's are responsible for distribution and delivery of products/services for our sales representatives and customers. They are responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting, and optimizing inventory utilization. They are also responsible for assignments delegated by the Operations Team Leader and Operations Manager, which are not limited to the following essential responsibilities.

Duties and Responsibilities

• Receives, prepares, ships, schedules, and ensures timely deliveries of inventory and loaner products prior-to and post-surgery.
• Maintains credentials required for entering accounts.
• Coordinates delivery and pick up routes with Operation Specialist III to determine the most efficient route.
• Sets up the products for the customer after delivery.
• Uploads delivery images of the product to SMS (tracking platform)
• Maintains up-to-date product knowledge and inventory management software systems. Product knowledge includes product status, new product information, and inventory availability.
• Retains knowledge of policies relative to distributor inventory, consignment inventories, debits, regular accounts, product complaints, order tracking, shipping, loan equipment, invoicing, and others.
• Research, source, assemble, and document data regarding issues and follow up until transaction is completed to satisfaction.
• Keeps company vehicle maintenance and registration up to date. (Ex: oil changes, fuel, cleanliness of the vehicle, etc.)
• Maintains a strict adherence to privacy expectations for customers (HIPAA), employees, and the company. This might mean maintaining specific certifications.
• Learning time with background 3 months; without background, up to 6 months.

Areas of Competence

• Ability to read maps and follow directions.
• Maintains an excellent driving record and the ability to navigate in/out of hospitals.
• Ability to handle multiple daily telephone calls, texts, and emails in a positive and proficient manner.
• Ability to build effective relationships.
• Demonstrates critical and creative thinking, especially when resolving problems, as well as the ability to demonstrate ownership and accountability.
• Self-motivated and capable of exceeding in a team environment.
• Possesses exceptional organizational skills and the ability to effectively manage time and to multi-task in a deadline-oriented environment.
• Proficient computer skills, including Microsoft 365, and the willingness to learn new software.

Requirements

• Education / Experience
• Associate or bachelor's degree preferred.
• 2-4 years of related experience preferred.
• Previous knowledge of surgical implementation/implants preferred.
• Must have the ability to lift, push, pull and carry up to 50 lbs.
• Must be willing to work flexible hours, as needed, including weekend(s) and evening(s).
• May be required to have a personal vehicle that meets company standards.
• Medicare accreditation status requires its employees in close physical contact with patients (Direct Care) to maintain certain immunizations, health screenings and related trainings, criminal and motor vehicle records, and valid automobile insurance.