Job Details

Customer Care Representative (Farmers Workplace Solutions)

Join to apply for the Customer Care Representative (Farmers Workplace Solutions) role at Farmers Insurance.

We are Farmers! We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well?being of our people through our extensive suite of benefits, as well as the well?being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high?performance culture and open opportunities, check out Farmers Careers and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Remote

Job Summary

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

In This Role You Will

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.

Job Details

• Unlicensed start date: Tuesday, January 20th, 2026
• Licensed start date: Tuesday, February 17th, 2026
• Location: Fully remote. You will need a quiet, distraction?free environment and high?speed internet.
• Training Hours: Monday?Friday 9:30?am 6:00?pm CST
• Shift hours: Monday?Friday 11:30?am 8:00?pm CST
• Starting Hourly Rate: $22.31 up to $23.74 per hour (solely based on location)

Essential Job Functions

• Operate within a highly structured remote environment requiring full presence and engagement, with designated start/end times and scheduled breaks.
• Assist internal and external customers with moderately complex insurance issues, delivering exceptional service while seeking feasible solutions within compliance and legal requirements.
• Respond to inquiries related to insurance matters and interact with customers, agents, and others to resolve issues regarding policy provisions and conditions.
• Access account information and work across multiple systems, using deep product knowledge and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in the system and escalation unresolved issues requiring advanced support.
• Build knowledge and acumen through self?directed learning and stay informed about underwriting, policy guidelines, and updates.
• Identify trends or patterns by listening to customer concerns and recommend process improvements to leadership.
• Partner with other departments (Policy Support, Claims, Underwriting) and external vendors to respond to customer inquiries.
• Adhere to a regulated schedule and follow procedures for requesting time off.

Experience Requirements

• Minimum of 13 years customer service experience.
• 1 year of experience in a call center environment, insurance, sales or related field preferred.
• Experience providing customer support within a high?volume, complex environment preferred.
• Strong technical aptitude
  
  • Intermediate computer skills with ability to navigate multiple systems simultaneously.
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
  • Experience with Microsoft Office suite of tools preferred.
  
  

Education Requirements

• High School Diploma or equivalent required.
• Property and Casualty license required; the licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.

Additional Qualifications

• Call center/agency experience
• Demonstrated customer service skills
• Strong verbal communication and listening skills
• Demonstrated written communication skills
• Demonstrated analytical skills
• Demonstrated problem?solving skills
• Excellent judgment and decision?making skills
• Friendly and service?oriented
• Maintains a high degree of professionalism
• Excellent organizational skills
• Highly thorough and dependable
• Flexibility to work in a fast?paced, dynamic environment
• Basic computer skills with ability to navigate multiple systems simultaneously.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Physical Environment

Sits for extended periods of time, up to a full work shift. Listens to, interprets, and differentiates auditory information at normal speaking levels with or without correction. Visually verifies and reads information. Operates a computer for extended periods of time. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

• Competitive salary commensurate with experience, qualifications and location.
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• For more information, review What we offer at

Job Location(s)

US - AZ, US - KS, US - MO, US - OK, US - TX

Anticipated Application Deadline

Farmers will typically close open positions within 8 to 21 days after posting. Submit your application promptly.

Equal Opportunity Statement

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. ?1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.

Location Specific Note

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email.

Seniority Level

Not Applicable

Employment Type

Full?time

Job Function

Customer Service

Industries

Financial Services, Insurance, and Consumer Services

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Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.