Job Details

Customer Service Specialist

The Customer Service Specialist at the Oklahoma State Department of Education (OSDE) is the first point of contact for inquiries and feedback regarding the teacher certification process. Your multitasking skills will shine as you assist callers, provide information, and maintain detailed records. If you're detail-oriented, have excellent people skills, and are committed to delivering top-tier service, we invite you to become part of our mission to enhance education in Oklahoma.

Please note: This role requires a consistent, in-person presence at the designated workplace in Oklahoma City, Oklahoma, with no remote, telecommuting, or hybrid options.

Minimum qualifications include an associate degree in business or a related field and a minimum of three years of experience in customer service, public relations, or general office work. Or an equivalent combination of education and experience, substituting one year of relevant experience for each year of the required education.

Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship. Successful completion of a pre-employment background check is also required, as well as the ability to perform necessary job-related travel.

Essential functions include demonstrating proficiency in understanding the teacher certification and background checks/fingerprinting processes, providing coverage for reception areas, diligently gathering and documenting customer feedback, updating customer information in the Single Sign-On program, handling challenging customer interactions and workplace conflicts, demonstrating adherence to company guidelines, collaborating effectively with colleagues and cross-functional teams, identifying opportunities for process improvements, maintaining a professional demeanor, ensuring regular and reliable in-person attendance, identifying and addressing the evolving needs and challenges of the education landscape, ensuring resources are utilized effectively, and providing outstanding assistance that exceeds expectations.

Essential competencies include effective communication, taking a proactive approach and working independently, collaborating as a team player, demonstrating excellent planning and organizational skills, possessing strong analytical and problem-solving skills, functioning well in a stressful, fast-paced, and deadline-driven environment, building strong partnerships with internal and external stakeholders, and knowledge of technology and ability to use it to maximize efficiency and services.

Location: Oliver Hodge Building, Oklahoma City, Oklahoma. Work environment includes a climate-controlled office setting with exposure to moderate noise, requiring long periods of sitting and daily use of computer and phone. Physical demands include standing, reaching, and bending 50% of the time, operating a computer and other office productivity machinery, ascending/descending stairs 25% of the time, and lifting to 25 lbs. Cognitive requirements include clear and accurate communication, strong analytical skills, sustained focus and attention to detail, and adaptability and mental flexibility.

The Oklahoma Department of Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.