Job Details

Join us as a Customer Success Manager at Kiddom, a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning.

Kiddom empowers schools and districts to take ownership of their curriculum, resulting in learning experiences tailored to meet the unique needs and goals of local communities. Our high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision.

Responsibilities

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
• Serve as the primary contact for customers delivering a value-driven customer journey
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
• Partner with our customers and cross-functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
• Collaborate cross-functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
• Participate in onsite visits to support district initiatives, professional learning, and customer's needs
• 30% Travel

Requirements

• BA or BS degree or higher
• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience using and/or implementing High-quality instruction materials (HQIM)
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably

What We Offer

• Competitive salary ($70,000.00/yr - $90,000.00/yr)
• Meaningful equity
• Health insurance benefits: medical, dental, vision, disability, and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval)
• 10 paid sick days per year
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption
• Commuter and FSA plans
• Bonus Structure: Additional $15K OTE - Prorated to start date

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.