Job Details

We are currently looking for a Part Time 38 Drink Server to join our team located at Newcastle Casino.

Summary:
Provides first rate hospitality and service to customers as it relates to beverage service and up to and including service items as provided by Casino.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Maintains proper sanitation and safety practices
* Serves food, beverage or other items to patrons/guests
* Conducts minor preventative maintenance, when possible, and report additional needed repairs to line of support
* Stocks inventory several times during shift by placing products on display shelf for customer availability
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:

Experience:
Essential:
* No prior experience required

Education:

Nonessential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* Customer service
* Noisy
* Team-oriented
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Standing up to 100% of shift
* Walking up to 100% of shift
* Must be flexible with work schedule
* May work holidays
* May work weekend shift