Job Details

Emergency Dispatcher

As an Emergency Dispatcher, you will make a difference every day. You help people during moments of urgent need and impact how well the police, fire, and after-hour emergency maintenance personnel perform their jobs. You are an important part of the public safety team that protects the lives & property of Edmond's residents.

Duties of a dispatcher include receiving, prioritizing, and dispatching both emergency and non-emergency telephone calls. During these calls, dispatchers aid emergency callers, help them establish composure, obtain essential information from the caller, and dispatch the appropriate emergency personnel.

Responsibilities include:

• Receive and respond to both emergency and non-emergency telephone calls, directing to the appropriate authority for disposition
• Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
• Monitor and transmit all radio communications
• Coordinate emergency requests
• Enter information into the Computer Aided Dispatch system and use OLETS/NCIC to query and enter data
• Maintain various logs
• Call out and notify off-duty personnel, including calling for support resources

Promotion opportunities include:

• Promotion to Emergency Dispatcher II after 2 years of employment with acceptable job performance and completion of required on-the-job training
• Promotion to Shift Supervisor (if available) after 2 years of employment and participation in a competitive selection process
• Potential to be selected as department trainer (CTO) after 2 years of employment and completion of Communications Training Officer Certification Course

Qualifications include:

• High school diploma or GED equivalent
• 7 to 11 months of related experience and/or training or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

Necessary skills include:

• Availability and willingness to work any shift schedule (new hires are required to work all shifts during training, which can last up to 8 months or longer):
• Day shift: 6 am - 2 pm
• Evening shift: 2 pm - 10 pm
• Back shift (overnights): 10 pm - 6 am
• Split shift: 10 am - 6 pm and/or 6 pm - 2 am
• Strong customer service, critical thinking, and multi-tasking skills
• Strong level of integrity and honesty
• Advanced computer and typing skills
• Ability to handle high levels of stress during in-progress emergencies while maintaining focus and composure
• Ability to learn and retain information quickly while under stress
• Ability to take initiative and exercise independent judgement
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Benefits include:

• Generous benefits package including health, vision, and dental insurance
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Generous time off, paid holidays, longevity rewards, and retirement benefits
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Central Communications Department and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant's and/or employee's race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual's membership in any of the aforementioned protected classes.