Job Details

A Day in the Life: Provide excellent customer service by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions for Multi Month. This includes answering questions, researching discrepancies, and achieving overall customer satisfaction. We expect the starting wage to be around $17.44 What Youll Do: Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage etc. This enables the representative in resolving customer disputes at the time of the call, thus minimizing cost in further correspondence. The resources include Multi Month, GAR, DASH, Carrent, Carisma, PC Excalibur, Mobius, Sales Systems, Frequent Traveler, Intranet, and Global Marketing. Contribute to departmental effectiveness and productivity by maintaining acceptable attendance, maintaining a minimum of call handling time standard, and remaining logged into the Billing phone queue ...Customer Service, Service, Billing Clerk, Retail, Automotive, Customer