Job Details

Role is dedicated to securing and analyzing voice of the customer data to drive strategic business decisions and enhance customer satisfaction. Responsible for the design, execution, and utilization of market research to creatively solve complex and often unique business issues and using that learning and broad business acumen to support the OG&Es customer experience initiatives. This position is responsible for aiding business leaders in strategic decision making by understanding, analyzing, and then representing the voice of the Customer. LEVEL OF RESPONSIBILITY - Complex responsibilities related to primary focus of job area. Uses best practices and in-depth business knowledge to solve complex problems and improve products or services. May adapt procedures, processes and techniques to meet the more complex requirements of position. ESSENTIAL FUNCTIONS - Uncover Customer voice through internal, third-party and unstructured data to drive business decisions that impact customer experie...Customer Experience, Research Analyst, Analyst, Leader, Senior, Product Development, Technology