Job Details

We are seeking a strategic and dynamic Director of Client Strategy and Account Management to lead a team of Account Managers while being responsible for the strategy for Everly Health's top enterprise partnerships. These include major diagnostic labs and national payers. This role will be instrumental in managing and expanding these high-impact relationships, ensuring operational excellence, and aligning client goals with Everly Health's innovative diagnostic and virtual care solutions.

Key Responsibilities

1. Lead a team of Account Managers, fostering a high-performance culture focused on client satisfaction and growth. Drive continuous improvement aligned with key retention and growth KPIs. Proactively analyze client business needs and the evolving healthcare landscape to identify future opportunities and challenges.
2. Develop and execute strategic account plans for top-tier, strategic, growth, status, streamline, and new clients, aligning Everly Health's offerings with client objectives. Build a deep understanding of client goals, market pressures, and strategic priorities. Grow strategic accounts by developing new products and supporting sales in acquiring new logos.
3. Serve as the primary executive contact for key accounts, building and maintaining strong, long-term relationships with senior stakeholders.
4. Represent the voice of the client internally to prioritize and execute initiatives, build new relationships, and assess market sizing for growth strategies.
5. Collaborate cross-functionally with teams such as Product, Operations, Clinical, and Legal to ensure seamless service delivery and client success. Advocate for client needs to influence product development and service enhancements.
6. Drive revenue growth through upselling and cross-selling within existing accounts. Develop strategies to enhance client value and strengthen partnerships, increasing lifetime value and retention. Manage complex enterprise sales cycles, initiate direct engagement, and build a robust sales pipeline.
7. Apply a strategic, client-centric approach to sales activities, tailoring solutions for healthcare and life sciences organizations. Maintain current knowledge of payer, provider, biotech, and healthcare services markets.
8. Monitor account performance metrics, prepare and present reports to leadership and clients. Use data-driven insights to identify improvement areas and proactively offer solutions.
9. Identify and mitigate risks to client satisfaction and retention, addressing issues proactively. Establish communication strategies for ongoing engagement and issue resolution.
10. Stay informed about industry trends, regulatory changes, and competitors to inform strategic decisions. Advise clients on potential impacts and strategies.
11. Develop and implement client retention strategies to foster loyalty and long-term partnerships. Establish clear communication channels and governance structures for effective management.
12. Analyze and synthesize key insights across verticals, including trends, risks, and growth areas. Work closely with clients to understand their evolving business conditions and resolve complex challenges, ensuring high customer satisfaction.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or advanced degree preferred.
• Minimum of 15 years of experience in the healthcare industry, with at least 10 in leadership roles.
• Proven success in managing and growing strategic accounts, especially with diagnostic labs and health plans.
• Strong understanding of healthcare operations, payer-provider dynamics, and diagnostic services.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze complex data for decision-making and strategy development.
• Proficiency in CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau), and emerging AI technologies.
• Willingness to travel as needed for client meetings and industry events.