Job Details

Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order processing, and troubleshooting service after the sale.

Duties and Responsibilities:

• High level of quoting experience to provide the best customer service in the industry
• Strong mechanical aptitude with ability to provide conceptual solutions
• Provide the best customer service in the industry
• Cultivate an open communication environment
• Support the department head to meet and exceed company objectives in an efficient manner
• Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
• Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
• Estimate margin dollars based on equipment costs on quotations and orders
• Handle Customer discussions concerning application and quotation issues.
• Ability to perform equipment troubleshooting and installation oversight.
• Act as a project manager for your projects through engineering and manufacturing as necessary working with customers, vendors, and internal customers
• Involvement with engineering during system testing
• Maintain records, files, and databases for future reference
• Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
• Function as customer advocate and represent the customers interests regarding quality issues and interpretation of customers needs and specifications
• Provide assistance to other departments as needed
• Other duties as assigned to meet departmental and Company objectives.

Minimum Qualifications

Education/Experience:

• Highly Preferred: Bachelors degree in Engineering (Electrical preferred but not limited to) or similar field with one to two years experience,
• or
• Bachelors degree in business or technology with three to five years experience,
• or
• Associate degree with five to seven years experience.
• Able to handle pressure well, be self-motivated and detail oriented
• Ability to work collaboratively across functions to accomplish goals and meet company objectives
• Ability to balance expectations for job duties with a creative approach for problem solving
• Integrity and high ethical standards
• Excellent communication skills, both oral and written

Other Candidate Qualifications:

• Understands business implications of decisions
• Ability to work in a team environment
• Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the companys goals
• Ability to work independently without supervision
• Ability to think on your feet, creative problem solving, determine and advocate customer needs
• Personable and able to develop and maintain good relationships
• Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
• Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
• Ability to negotiate with customers, suppliers, and coworkers
• Ability to effectively balance between customer satisfaction and optimizing financial returns
• Technical aptitude with the knowledge of or ability to learn engineering concepts
• Ability to read drawings and technical specifications of CAD work
• Knowledge of Windows based computer applications
• Understanding or ability to learn Ethernet based networking and IEEE 1588 Precision Time Protocols (PTP)

Physical Requirements

• Ability to sit for extended periods of time
• Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)