Job Details

We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!
What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement

Responsibilities

• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into a computer in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.

Skills/Knowledge:

• Previous call center experience preferred.
• Previous customer service experience.
• Utilities customer service experience preferred.

• Medical office setting customer service experience preferred.

Requirements: Education: High School Diploma or GED Equivalent. Ability to pass a criminal background check. Competencies: Reliable internet connection and attendance. Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette. Basic computer navigation skills. Quick and correct typing - ability to create grammatically correct responses without spelling errors. Positive attitude and a passion for learning.

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